Review & refund policy
You pay for a proper listen and honest feedback. The outcome of the feedback is independent.
A qualifying review
A DJ must complete a meaningful audition and specific written feedback with useful structured reasons. The listening requirement is 80% of the track up to three minutes, validated with bounded server timing. Browser telemetry does not prove human attention; quality audits and abuse reports supplement it.
Seven-day deadline
The deadline is seven days after payment activation. Capacity is reserved during checkout. Late payment after reservation expiry is refunded rather than silently overselling capacity.
Refunds
Unfulfilled, declined or overdue services are refunded to the original payment method. For a campaign with multiple DJs, only affected allocations are refunded, including the allocated collected tax. Contact support for completed but invalid or abusive feedback. Processing times depend on Stripe and your bank.
No outcome-based refunds
An honest Pass or Maybe can fulfill the service. A refund is not owed merely because a DJ does not download or play the track. Statutory rights still apply.
Resubmissions
The same track version cannot be pitched repeatedly to the same DJ. An expired or refunded submission can be retried after 30 days. A materially different audio version is a new track version.
Support stages
Reviewed means the review service was completed. Downloaded means a permitted file download occurred. Played means a reported use, labelled self-reported, evidence supplied or administrator verified. None is an estimate of audience reach.